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FAQ

FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@amvaal.com

Q. Where do you ship your coffee from?

A. We ship directly from our partnered roasting plant in United Kingdom.

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in USA, Canada, Europe, Australia and China. So, please expect your items to be shipped as from different factories in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

Q. How long will it take to receive a tracking number?

A. It will take usually between 2-3 business days.

Q. Where can I place an order from?

A. You can place an order from any country, as we ship Worldwide.

Q. Is shipping really FREE?

A. Yes, we provide Free Worldwide Shipping On All Orders.

Q. Where is you company located?

A. We have our offices in: USA, UK, India. Supply warehouses in: USA; Canada; UK; Australia. High-Quality vendor contacts in: USA; China

Q. Which currency will I be charged in?

A. We processes all orders in GBP. While the content of the cart is displayed in several currencies, you will checkout using GBP at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders. The tracking site may differ, as we provide best free shipping service available at the time of dispatching.

Please contact us if you don't receive it within 1 week. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@amvaal.com 

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q. Is Checkout on this site safe and secure?

A. Yes absolutely, We use Secure Socket Layer (SSL) encryption technology— the same used by leading financial institutions—to protect your data online. All data we collect is stored in a secure and access-restricted environment.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. For most countries you will not have to pay customs, but it depends where are you located and the quantity of items allowed there.
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